We usually post your order on the same day if your order is received by 1pm (Monday - Thursday). Sometimes this isn't possible if we are very busy, but we will do our best to ship your order on the same day or the following working day. Please allow 48 hours for your order to dispatch.
Each order is carefully packaged inside a protective recyclable bubble envelope or cardboard postal box and a certificate of posting is obtained for each order. We'll also send you an email to let you know your order has been processed and your stitch markers are on their way!
For delivery to a UK address, we offer the choice of Royal Mail 1st class, Royal Mail 2nd class or Royal Mail Special Delivery™ next day. However, if opting for the Special Delivery option, a signature will be required upon receipt. Although we dispatch orders daily, if an order is placed after 2:00pm it's unlikely to be sent off that same day.
UK - Second Class - £1.25
UK - First Class - £1.00 Free shipping on orders over £10
UK - First Class Signed For - £2.75
Choose your postage service when you checkout. From time to time we offer free postage over a certain order value, by accepting to pay £0.00 for postage, we will only dispatch the order by 2nd Class post. The free postage excludes any wholesale ordering, which has a fixed shipping cost per item.
Europe, US, Canada, Australia and other international customers
Due to increased handling charges and demand for trackable shipments, we now offer an insured service for all orders that is added automatically during checkout. Unfortunately we have to pass these costs on to our customers. If you prefer not to have your order tracked and to be sent by Airmail to Europe and North America destinations we will dispatch your order at your own risk, and we cannot be responsible for missing/lost orders unless they are tracked.
Europe - International Tracked
|Europe - Airmail at buyers risk (not tracked)||£ 3.80|
USA & Canada, Japan - International Tracked
|USA & Canada, Japan - Airmail at buyers risk (not tracked)||£ 6.00|
|Australia & New Zealand, Singapore- Airmail at buyers risk (not tracked)||£ 6.40|
Australia & New Zealand, Singapore - International Tracked
Items may be sent by Recorded Signed For First or Second Class at our discretion
Please read our terms and conditions
If you are not completely satisfied with your purchase, in the first instance, please contact us via the contact form to let us know to expect a return. We'll let you know the address to send the return to for a prompt refund. Then simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred and if available. Refunds will be issued in the payment form you chose to pay for the item.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility, and refunds will only be given for the price of the items purchased. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. The item must be returned in its original packaging with any enclosed documentation.