Delivery & Returns

Ordering and Payment 

All orders must be placed through the Atomic Knitting website. Unfortunately we no longer accept payment over the telephone for orders. 

We accept all major credit and debit cards through the payment providers PayPal and Stripe. Payments for Google Pay and Apple Pay are processed through Stripe. You do not need a PayPal account. Simply follow the instructions at checkout.

Orders placed before 2pm usually ship the following day. Please allow 48 hours for orders to dispatch.

Custom Orders

We are happy to accept custom orders, and you can request an order via the contact form. The custom order will be confirmed and a shop listing link sent via email for payment through the website.

Postage & Shipping

All Atomic Knitting products are sent by 1st or 2nd class mail in the UK, usually the next day. Postage is selected and then added to your order at checkout. International orders are also processed in this way. An email confirmation will be sent when your order dispatches. Shipping is based on order value and all of our prices are based on current Royal Mail shipping prices.

Each order is carefully packaged inside a protective recyclable bubble envelope or cardboard postal box and a certificate of posting is obtained for each order.

UK Customers

UK - First Class - £1.65  Free shipping on orders over £8

UK - Second Class - £1.15

UK - First Class Signed For - £2.50 

The free postage excludes any wholesale ordering, which has a fixed shipping cost per item.

Europe, US, Canada, Australia and other international customers 

Due to increased handling charges and demand for trackable shipments, we now offer an insured service for all orders that is added automatically during  checkout. Unfortunately we have to pass these costs on to our customers. If you prefer not to have your order tracked and to be sent by Airmail to Europe and North America destinations we will dispatch your order at your own risk, and we cannot be responsible for missing/lost orders unless they are tracked.

Europe - Airmail

Order Value

  Shipping Cost   

 

£ 0 - £ 25

£3.50

 

£ 25 - £49.90

£4.50

 

£49.90 - £100   

£8.50

Europe - Tracked & Signed   

 

£8.50

 

 

 

 

 

 

USA/Canada/Japan - Airmail

Order Value  

Shipping Cost  

 

£ 0 - £ 25

£4.25

 

£ 25 - £ 50

£6.25

 

£ 50 - £100

£8.90

USA/Canada/Japan

- Tracked & Signed

 

£11.50

 

 

 

 

 

 

 

Australia/New Zealand - Airmail

 Order Value 

 Shipping Cost 

 

£ 0 - £ 20

£4.50

 

£ 20 - £35

£5.90

 

£35 - £50

£10.80

 

£50 - £100

£24.00

Australia/New Zealand - Tracked & Signed  

 

£9.90

 

 

 

 

 

 

 

All orders are shipped with a Certificate of Postage and are sent by Royal Mail unless we choose another service which may offer the best shipping cost. Prices include all packaging & shipping costs.

Customs taxes, fees and other costs may be incurred on orders sent from the UK to other countries. By placing an order on the Atomic Knitting website you are agreeing to paying in full for these customs fees and taxes and any other costs associated with the entry of your order into the country.

Items may be sent by Recorded Signed For First Class or International Tracked & Signed at our discretion

Please read our terms and conditions

Return Policy

If you are not completely satisfied with your purchase, in the first instance, please contact us via the contact form to let us know to expect a return. We'll let you know the address to send the return to for a prompt refund. Then simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred and if available.  Refunds will be issued in the payment form you chose to pay for the item.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility, and refunds will only be given for the price of the items purchased. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. The item must be returned in its original packaging with any enclosed documentation.