Privacy Notice
Atomic Knitting value all our customers and are fully committed to protecting your privacy. Information given to us will only be used to aid your shopping experience at Atomic Knitting. We will need to take a certain amount of personal information from you in order to process your order. Without this information we would not be able to process your request or notify you of acceptance of your order. All information we ask for is to aid the service we are offering.
We will also use this information to send you newsletters, notifying you of any promotions or discounts as well as relevant changes to our website. We will always contain an ‘unsubscribe’ option should you not wish to be sent this information. If you ask us to remove your name and address from promotional lists, we will endeavour to remove your name as soon as possible. It may take up to 7 working days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from us. Any personal information that you submit will be used simply to process your orders. We follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. Where there is a legal obligation to do so, we may well disclose your information to any regulatory body.
When we offer competitions and promotions, you may be required to provide certain personal information in order to participate. We will give you the option not to receive e-mail messages or other postal messages from us regarding our services, competitions new collections and promotions. Please note, we may still need to contact you, for example, to notify winners and to fulfill promotional obligations.
Your Rights:
If you wish to contact us about any information we may hold about you please contact us by email, telephone or post and we can review the information for you.
Cookies:
Most browsers are set up to accept cookies (a cookie is a piece of information that is stored on your hard drive by your web browser which tracks your movements within websites.) Our site uses cookies to track number of visits to the site, your shopping cart and past purchases so we can ensure we only send you what we consider to be relevant information.
Consent:
By visiting this website you consent to the collection and processing of personal data for our sole use. We will only use your personal information to process your order, credit and fraud checks if necessary and any market research and marketing we undertake as a company.
Terms and Conditions
Due to different light and monitor settings the colour can vary slighty and all photos are enlarged for detail purposes. Measurements are given to the best of our knowledge. All pieces are handcrafted and variations should be expected.
We are flexible and happy to help, so please contact us with your payment intentions so that we can provide the best service to you.
Payment - UK
Atomic Knitting accepts PAYPAL (preferred), Postal Orders (uncrossed). With immediate dispatch.
Personal Cheques, Paypal e-cheques and crossed Postal Orders are subject to clearance before postage (7-14 days). If you do not have a Paypal account and wish to pay by cheque or postal order, please email us first via the contact form.
Payment - International
Atomic Knitting accepts Paypal payment ONLY from overseas customers, in UK £. Paypal is a secure, easy method and will automatically convert the amount for you.
Any other form of payment will be returned to sender - sorry, but due to high costs we are unable to process these payments in the UK
Postage and Packaging
Atomic Knitting takes great care in your order so that it reaches you in perfect condition. All items are sent in bubble wrapped envelopes. WE ALWAYS obtain certificates of posting and larger UK orders will be sent by recorded delivery. If you would like registered or special delivery, this can be arranged at your expense - please ask before you checkout.
Delivery to UK is usually 1-3 working days, Europe 5-7 working days and USA & Rest of World 7 -14 Days
Return Policy
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred and if available. Refunds will be issued in the payment form you chose to pay for the item. UK: Cheque or PayPal. All other countries: PayPal only
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility, and refunds will only be given for the price of the items purchased.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
The item must be returned in its original packaging with any enclosed documentation.
Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water
You can always contact us with any questions via the contact form or write to us at Atomic Knitting, 22 Leyshon Way, Bryncethin, Bridgend, Wales CF32 9AZ
Bohobeads Boutique t/a Atomic Knitting
